Virtually all of our products are handcrafted from high quality solid timbers. You have to remember that timber is a living material, while it isn't growing it still responds to it's environment, responding to temperature, light, humidity and wear. Please avoid leaving the furniture in direct sunlight or under air conditioning units for long periods of time as it could cause excessive movement in the timber. This in turn could cause delamination or cracking.
As the timber ages, the colour of the natural timber will mellow and deepen. This is just a natural process caused by oxidation of the timber and finish along with the UV light from sunlight.

The lacquer finish on your furniture is a durable surface and should provide you with years of protection against dirt, dust and moisture. It however is still important you treat it with care to prevent exposure to excess moisture.

Clean your furniture with a clean damp macrofibre cloth without putting too much water on the surface, and wipe with a dry cloth immediately after.

Remember to wipe with the same direction as the grain, not across the grain.Any liquid spilt on the surface should be wiped up immediately.

Be cautious with vases, table runners or place mats or any other objects that could have sharp pieces that could scratch the table.

Also be wary of leaving any of those items on the table with moisture sitting underneath as it has the potential to react with the surface.

Note: We have changed the standard lacquer across all our products to be a durable two-pack lacquer in 10% matt finish. This could likely be different to any furniture you have purchased prior to March 2022. If you are unsure of the finish used on your timber furniture that you ordered in the past, please reach out to our team.

Maintain your powder coated surface by gently washing with a clean, soft cloth and a mild detergent followed by a clear water rinse and dry with a soft cloth or towel. Whilst powder coating is a highly resistant finish, it can sometimes mark, if this occurs use Handy Andy or Janola diluted with a ratio of 1 to 3 parts of water. Always test on an inconspicuous area first to make sure no staining or marking occurs.

Being natural stones, we suggest you take as much care with these as a natural timber surface. The honed finish of the stone will remain somewhat porous, so penetrating sealers are applied at the time of manufacture to keep the natural look of the stone and offer some protection. We recommend cleaning the surface with a Lithofin product called Easy Clean. It can be used as frequently as daily, or just weekly. Alternatively, wash with warm water and dry off with a clean cloth.

Do not use any products that contain acidic/citric based chemicals. Protect the surface from abrasions and scratching by using felt bases or mats, and always wipe up any spills immediately to prevent staining. Heat will scorch this material so please use coasters under any hot items placed onto the surface.

Leather is a natural material. Like most natural materials, it does need some care and looking after to ensure its long-lasting appeal year after year, generation after generation.

Avoid placing the leather in direct sunlight or extreme heat. Clean using the foam from soap flakes for housecleaning. Avoid soaking the leather or any contact with sharp objects. To absorb any spills, use a clean dry cloth immediately. To dust, use a vacuum cleaner with a soft brush regularly. Never use detergents, ammonia, oils, polish, varnish etc.

Clean using soap flakes:

1. Use a 1/2 decilitre of soap flakes to a litre of water. Whip the soap flakes into hot water
2. When the water becomes room temperature, the foam must be applied all over the leather with a soft cloth. Only use the foam and avoid soaking the leather
3. When the leather is dry, polish it with a soft, dry cotton cloth

Suede and Royal Nubuck:

Avoid contact with water, liquids or creams. Suede must not be cleaned with water or soap flakes. Instead use a vacuum cleaner with a soft brush.

Maintain your upholstery by vacuuming it regularly with a soft upholstery attachment.

Try to avoid placing fabric in direct sunlight, and use curtains, blinds and UV tinting to protect your furniture when possible.

Try to avoid spot cleaning, but if necessary try blotting the spot with a paper towel or clean white cloth. Avoid rubbing as this will create a larger stain.

Where further care is required please refer to the specific cleaning requirements of your fabric to ensure that the appropriate method is used that will prevent further damage and the best possible removal of any stain. 

All our sofas that have feather cushion inners are in segments to reduce the feather fill sagging; however all cushions, no matter what their composition, need to be regularly turned and plumped to ensure that they retain their shape. Feathers within the cushions are encased within an envelope of “downproof fabric” designed to reduce the movement of feathers. However, it is impossible to completely eliminate feathers working their way through the fabric over time.

Vacuum your sofas upholstery regularly with an upholstery brush to bring out loose dust and dirt from under and above the surface. During the same process, look for any grime or light marks that need to be removed.

Any loose seat or back cushion cover will move around the cushion with use. This can be maintained by simply 'dressing' the cushion, which involves running your hand over the cover in the opposite direction to the way it has moved. By massaging the cover around you will help even the tension out and keep the seams sitting in the right place.