10 Years - All indoor furniture except dining chairs
5 Years - All indoor dining chairs
10 Years - Foam
Outdoor pieces are excluded from the above warranty, please see below for outdoor specific warranty details.
3 Years - All indoor furniture excluding fabrics and foam
5 Years - Foam in upholstered items
15.1 Subject to the conditions of warranty set out in clause 15.2 the Supplier warrants that if any defect in any workmanship or faulty materials of the Supplier becomes apparent and is reported to the Supplier within ten (10) years (or such other period as recorded in a Purchase Order or notified to the Buyer by the Supplier) of the date of delivery (time being of the essence) then the Supplier will either (at the Supplier’s sole discretion) replace or remedy the workmanship.
15.2 The conditions applicable to the warranty given by clause 15.1 are:
(a) for upholstered Goods (including dining, occasional and lounge chairs):
(i) being used for residential purposes, the 10-year warranty applies to the frame of the Good only; and
(ii) being used for commercial purposes, a 3-year warranty applies to the frame of the Good only,
(b) fabrics used on Goods are not subject to the warranty set out in clause 15.1 but will instead be covered by the relevant fabric manufactures warranty (as notified to the Buyer by the Supplier);
(c) foam used in Goods for:
(i) residential purposes shall be covered by the 10-year warranty;
(ii) commercial purposes shall be covered by a 5-year warranty, and any wear and tear to foam or gradual softening of foam as a result of use is excluded from the warranty;
(d) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(i) contact with water (including flooding); or
(ii) changes in the environment including humidity, fluctuating temperatures or direct sunlight (which, for example, may cause movement, cracking, joint separation or bowing in timber); or
(iii) failure on the part of the Buyer to properly maintain any Goods; or
(iv) failure on the part of the Buyer to follow any instructions or guidelines provided by the Supplier; or
(v) any use of any Goods otherwise than for any application specified on Product Order; or
(vi) the continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
(vii) fair wear and tear, any accident or act of God.
(e) the warranty shall cease, and the Supplier shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Supplier’s consent;
(f) in respect of all claims the Supplier shall not be liable to compensate the Buyer for any delay in either replacing or remedying the workmanship or in properly assessing the Buyer’s claim.
15.3 For Goods not manufactured by the Supplier (including for the purposes of this clause, fabric), the Supplier shall use reasonable endeavours to pass on to the Buyer any warranty provided by the manufacturer of the Goods. The Supplier shall not be bound by nor be responsible for any term, condition, representation or warranty given by the manufacturer of the Goods.
Applicable to all Woodwrights Outdoor timber and upholstered products.
Woodwrights Outdoor pieces are designed and crafted for long-term outdoor performance using Iroko timber, marine-grade plywood internal framing, outdoor-grade foams and fibres, and exterior fabrics.Each piece is individually made to endure New Zealand conditions when correctly cared for and maintained.
This warranty is provided to the original purchaser for residential use only and covers manufacturing defects under normal outdoor conditions for the following periods from the date of purchase:
3 Years - Structural Frame (timber, marine ply, metal)
Coverage against manufacturing or structural defects
1 Year - Foam, Fibre, Cushion Inners
Coverage against collapse or manufacturing fault (excluding softening or compression due to normal use)
2 Years - Upholstery Fabrics
Coverage against collapse or manufacturing fault (excluding softening or compression due to normal use)
Excluded - Timber & Finish
Natural behaviour, movement, checking, silvering, fading and oil finish maintenance are not covered
Excluded - Stitching, Zips & Piping
Subject to wear and environmental exposure; not covered under warranty
Each piece containing Iroko timber has been factory-finished in Sikkens Cetol HLSe oil. To maintain the integrity and longevity of your furniture:
Note: The Sikkens Cetol HLSe oil finish is a natural protective system requiring ongoing care. Surface weathering, fading, or failure to re-oil is not considered a manufacturing defect.
This warranty does not cover:
To make a claim:
Provide proof of purchase, photographs of the issue, and evidence of care/maintenance (e.g., maintenance log).
Contact Woodwrights or your authorised reseller.
We may inspect the item or request its return for assessment.
Where a valid claim is accepted, Woodwrights will, at its discretion, repair, replace, or credit the product. Any labour, transport, or freight costs are the customer’s responsibility unless otherwise agreed in writing.
This warranty is limited to the repair, replacement, or credit of the product value.
It is non-transferable and applies only to the original purchaser.
Woodwrights is not liable for any indirect, incidental, or consequential loss.
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 (NZ) and/or the Australian Consumer Law (ACL).You are entitled to a replacement or refund for major failure and to have goods repaired or replaced for other failures to meet acceptable quality.
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