All Woodwrights pieces are covered by our warranty as summarised below:
- 10 Years - All furniture except dining chairs
- 5 Years - All dining chairs
- 10 Years - Foam
All our Woodwrights pieces are covered by our warranty for commercial spaces as summarised below:
- 3 Years - All furniture excluding fabrics and foam
- 5 Years - Foam in upholstered items
15.1 Subject to the conditions of warranty set out in clause 15.2 the Supplier warrants that if any defect in any workmanship or faulty materials of the Supplier becomes apparent and is reported to the Supplier within ten (10) years (or such other period as recorded in a Purchase Order or notified to the Buyer by the Supplier) of the date of delivery (time being of the essence) then the Supplier will either (at the Supplier’s sole discretion) replace or remedy the workmanship.
15.2 The conditions applicable to the warranty given by clause 15.1 are:
(a) for upholstered Goods (including dining, occasional and lounge chairs):
(i) being used for residential purposes, the 10-year warranty applies to the frame of the Good only; and
(ii) being used for commercial purposes, a 3-year warranty applies to the frame of the Good only,
(b) fabrics used on Goods are not subject to the warranty set out in clause 15.1 but will instead be covered by the relevant fabric manufactures warranty (as notified to the Buyer by the Supplier);
(c) foam used in Goods for:
(i) residential purposes shall be covered by the 10-year warranty;
(ii) commercial purposes shall be covered by a 5-year warranty, and any wear and tear to foam or gradual softening of foam as a result of use is excluded from the warranty;
(d) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(i) contact with water (including flooding); or
(ii) changes in the environment including humidity, fluctuating temperatures or direct sunlight (which, for example, may cause movement, cracking, joint separation or bowing in timber); or
(iii) failure on the part of the Buyer to properly maintain any Goods; or
(iv) failure on the part of the Buyer to follow any instructions or guidelines provided by the Supplier; or
(v) any use of any Goods otherwise than for any application specified on Product Order; or
(vi) the continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
(vii) fair wear and tear, any accident or act of God.
(e) the warranty shall cease, and the Supplier shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Supplier’s consent;
(f) in respect of all claims the Supplier shall not be liable to compensate the Buyer for any delay in either replacing or remedying the workmanship or in properly assessing the Buyer’s claim.
15.3 For Goods not manufactured by the Supplier (including for the purposes of this clause, fabric), the Supplier shall use reasonable endeavours to pass on to the Buyer any warranty provided by the manufacturer of the Goods. The Supplier shall not be bound by nor be responsible for any term, condition, representation or warranty given by the manufacturer of the Goods.