Frequently Asked Questions
What fabrics can Woodwrights use for upholstery?
We can access any fabric from all the main NZ fabric houses including James Dunlop, Warwick, Textilia, Unique Fabrics and Senica. Our leathers are primarily sourced from Sorensen Leathers in Denmark but we can source any Tasman or Pelle leathers upon request. We have curated a range of fabrics and leathers for each upholstered item on the website to streamline the options for you, based on the form and upholstery fills. For any non-standard upholstery options, reach out to our team via email – firstname.lastname@example.org with details of what you are after.
Can I supply my own fabric if I am a designer?
Yes, as long as you have established a trade account with us you can access frame pricing and supply the fabric for any upholstered piece, apart from leathers which we have a standard range available. Any fabric meterage displayed on the website is based on plain fabrics, for any pattern repeats you need to check the quantity with our team on a case by case basis.
How do I care for my Woodwrights furniture?
Every Woodwrights piece is handcrafted to last generations, which is also dependent on you doing your part in caring for your items. Refer to our furniture care page for more information on how to maintain your furniture.
Can I customise any Woodwrights furniture piece?
All Woodwrights furniture pieces are handcrafted to order and can be customised upon request. This includes a range of sizes, configurations, modular options, timber finishes, handles and design details – almost anything. Our in house product designers can work with you to modify your specific piece and ensure it will remain fit for purpose and functional. Email our team at email@example.com to discuss any customisation you would like to explore.
Where are Woodwrights products made?
Here at Woodwrights we manufacture our furniture in our own factories in Motueka, Tasman in New Zealand. Our team of experienced and skilled craftsmen take pride and great care in handcrafting your personalised furniture piece. With full scale solid timber and upholstery factories we can control all the processes from design to delivery, offering you full peace of mind.
All our sofas that have feather cushion inners are in segments to reduce the feather fill sagging; however all cushions, no matter what their composition, need to be regularly turned and plumped to ensure that they retain their shape. Feathers within the cushions are encased within an envelope of “downproof fabric” designed to reduce the movement of feathers. However, it is impossible to completely eliminate feathers working their way through the fabric over time.
Vacuum your sofas upholstery regularly with an upholstery brush to bring out loose dust and dirt from under and above the surface. During the same process, look for any grime or light marks that need to be removed.
Any loose seat or back cushion cover will move around the cushion with use. This can be maintained by simply 'dressing' the cushion, which involves running your hand over the cover in the opposite direction to the way it has moved. By massaging the cover around you will help even the tension out and keep the seams sitting in the right place.
How do you work payment for furniture?
Standardly we request a 65% deposit payment at the point of order before we secure production space, payable via internet banking. Once the furniture is complete we then require the balance to be paid, once again via internet banking. We do offer credit card payments, however they incur a 3% surcharge.
How long does it take to get my furniture made?
The manufacturing lead times are typically around 8 weeks from the point of order to dispatch for standard products. Customised products require additional time for changing programs and all the product information, hence they typically take around 10-12 weeks from order to dispatch. Delivery then typically takes 1-2 weeks depending on your location. These lead times are subject to change depending on the circumstances at the point of order, sometimes they are faster and sometimes they can be slightly extended. Our team will give you an indication prior to confirming your order as to what they are at that point.
Can you store my furniture until I can take delivery?
We prefer not to store your furniture; our preference would
be to postpone commencement of manufacturing to suit. Therefore we like to be
notified as soon as possible about any movement in delivery dates. If furniture
has commenced production and the delivery date is postponed, we will complete
it and invoice the balance upon completion. We then have limited storage
capacity available and can source additional as needed and will need to advise
of the specific associated storage costs at the time.
Can you deliver to my address?
We can deliver anywhere in New Zealand. We have a fantastic delivery service of our own giving us more control and adaptability. Refer to our shipping page for further information.
What is your warranty?
For peace of mind, we back all of our handcrafted furniture with a 10 year residential warranty and commercial furniture with a 3 year warranty. Refer to our warranty page for further information and details around this.
Will I get updates on my order through manufacturing?
Yes, throughout the process our customer service team will be giving you updates as to how your order is progressing. They are happy to send you images of your order if you wish. When your furniture is approaching the final stages, they will liaise with you around the delivery plan and coordinate the actual delivery.
Can I cancel my order or return my order?
Your furniture is made to order to your unique requirements and cannot be cancelled or refunded after one business day from placing the order. Please choose carefully as we do not refund for change of mind. Our team is here to assist you in making the right decision, happy to send you physical material samples to view in your space. Should any products be delivered damaged we will return these at our expense and remedy them.
Do you work with trade clients?
Yes, we work with a wider variety of trade clients on both Residential and Commercial projects, from Interior Designers to Architects, Developers and Specifiers. Please contact us at firstname.lastname@example.org to set up your trade account and gain access to your web portal with helpful information.
What happens if my furniture arrives damaged?
Reach out to us as soon as you are able to on 0800 53 00 35 or email@example.com and we will work through a solution as quickly as we can. Your understanding is appreciated in these instances, as some damages can require rework or full remakes, which could take a number of weeks.
We will do whatever we can to minimise any potential inconvenience or interruption. If you can take images and note the products damaged with our delivery team when accepting the delivery, that would be appreciated.
What timbers do you use?
We craft the majority of our furniture with solid American Ash and Oak hardwoods, which we source from sustainable FSC accredited suppliers directly in the United Sates. The timber is kiln dried to make it as stable as possible. Refer to Timbers and Sustainability page for more information.